Shipping Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Truck Freight – Large & Oversized Items

Items shipped via truck freight are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer’s responsibility to provide an accurate contact phone number for the delivery address. At the delivery time, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver. It is your right as the receiver to hold the driver for a full complete inspection including opening the delivery fully to ensure there is no damage.  If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.

In-store Pickup

A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready in store. 

Shipping Lead Times

Western Montana Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (406) 543-7166 to inquire about expedited shipping services. Western Montana Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) are not scheduled until your order has arrived and been inspected.